Insights

Your Decision Comfort Index (DCI)

Everyone uses apps, so why is it hard to design good apps?

DCI measures how confident and comfortable users feel while moving through your product’s core journeys. It captures the psychological ease behind every decision they make — where they hesitate, where they flow and what quietly creates friction.

Why this matters

When users feel unsure, they slow down or drop off.

When the experience feels clear and supportive, decisions happen faster and with more intent.

What you’ll receive

Share a few details and you’ll get:

  • Your DCI Score
  • A high-level Friction Map

Get your DCI Score

Disclaimer: We'll use this information only to compute your DCI score and will not share it with third parties.

Discover more

News & Articles

Article
Decision Intelligence in Finance.

Decision Intelligence in Finance.

Read More
Article
BOMBAYDC Edits: Research lead Cheshta Gulati drives the case for ‘reassurance’ as a key asset in e-commerce

BOMBAYDC Edits: Research lead Cheshta Gulati drives the case for ‘reassurance’ as a key asset in e-commerce

Read More
Insights
Unlocking Growth Through Behavioural Science: How We Transformed a Footwear Brand’s E-commerce Experience

Unlocking Growth Through Behavioural Science: How We Transformed a Footwear Brand’s E-commerce Experience

Read More